UAE has literally become the global powerhouse of the beauty industry. Owing to rapid economic growth and disposable income of the people, the salon and spa market is growing. Hair care products and services are dominating the market. It is expected to reach $9.47 billion by 2030. Dubai is said to account for 50% of the market share. Keeping in mind this kind of growth potential, UAE salons are embarking on a digital transformation like none other. To meet the myriad demands of their clients and streamline operations, they are seeking digital solutions such as salon software apps.
However, what are the features these salons are seeking from a modern salon app?
Features Every Salon Software in Dubai Should Have
- Multilingual Support
As a salon software in Dubai, you usually cater to a diverse clientele. Thus, it’s important for the software to have a bilingual interface. It should display information and ensure communication is in at least two languages – English and Arabic. Besides this, it should also adhere to the date formats, time zones and currency.
- Online Booking Widget
The people in the UAE are busy. Time is money for them. Salons would want software that supports online booking. An intuitive real-time appointment app is what they’re looking for. This can help their clients schedule an appointment online without the help from a third-party. Make it easy for customers to select their services, time slot, preferred stylist and so on. Modern salon apps usually have booking widgets which can be plugged into a website, social media page or even Google My Business profile. A booking widget makes the entire business more organised and efficient.
- CRM Support
When a salon in the UAE is looking for a salon app, they usually want a system that will handle customer management and CRM. In today’s day and age, when a client chooses a salon, they usually tend to be loyal to them. Awesome customer service begins when you’re able to offer the same level of service every single time. The CRM feature of salon software apps makes this possible. It should help maintain detailed customer profiles (preferences, allergies), ensure greetings are sent on special occasions and track customer frequency. In the UAE, a lot of emphasis is given on hair and makeup. Keeping this in mind, it’s always better for salons to accurately record their client’s data.
- Inventory Control
We spoke to a few salon owners and they said that one of the many features they look for in a salon app is inventory management. Running a multichain salon business isn’t easy especially when you have many products. The result is too much waste generation, expired products and over-ordered supplies. The inventory management feature of the software gives salon owners a real-time report of stock levels, automated alerts for low-stock items and supply chain integration.
- Customisation
No two salons are the same in the UAE. Every salon is different and thus they want salon apps that are specifically built for them. They prefer investing in software that can be customised to meet their specific business needs. Salon software in Dubai is built in such a way that it can mould into any kind of beauty business. It efficiently meets the needs of a salon, nail salon, hair salon, makeup salon, spa, wellness centre and so on. Everything can be customised to meet the unique workflow and needs.
- Integrated Payments Processing & POS
Modern salon clients prefer cashless transactions. Thus, it’s important for the salon software app to have an integrated payments feature. It should support leading payment methods including Google Pay, Apple Pay, Credit Cards, etc. It should also integrate with POS systems for retail sales. Just like there is GST in India, in UAE there is VAT. Thus, the invoices generated should be VAT-compliant.
- Ease of Use & Accessibility
Despite the best features, it’s of no use if the salon software is not accessible and easy to use. With so many digital solutions available these days, modern salon owners don’t want the headache of learning another software. Thus, it’s important to ensure that the app is seamless and easy to grasp. It should be cloud-based and easy for new as well as seasoned salon owners. Salon owners should be able to access their data from anywhere and at any time.
Salon360App – The Best Salon Software Dubai
In today’s competitive salon software market, it isn’t easy to meet the demands of a modern salon owner. However, after a lot of trying and testing, Salon360App has everything a modern salon owner wants from salon software. It is designed keeping in mind UAE standards and helps salon owners in Dubai stay competitive. The software supports VAT compliance, multilingual support, mobile access, customisation and local support.
