As a salon owner, does the idea of a client scheduling an appointment themselves intimidate you? Does it go against your principles of customer service? Well, you will be surprised to know that clients these days prefer having more control over their appointment. By giving them a chance to do it on their own, they feel empowered. However, there are still a lot of beauty business owners who are hesitant to switch to an online booking system for salons.
To change this thought process, we’re here to bust some myths around hair salon online booking.
Debunking Myths: Appointment Booking Software for Salons
Myth: It gives you less control over your schedule and appointment book
Fact: Salon owners who haven’t taken up online booking yet fear that they will completely lose control over their appointment book or register. Well, in reality, it’s the complete opposite. By using the best salon appointment app, you will still have as much control as when you would take appointments over the phone. Also, you will have greater control over your schedule. You can show your clients all the available slots along with the stylist details. Clients can book whatever and whenever they like. It’s much easier this way than employing somebody at the front desk to take down appointments.
Myth: Online booking systems are complicated
Fact: Salon owners fear that online booking systems are complicated and technical expertise is required to use them. The truth is that the best salon software is designed to be user-friendly and easy to set up. You don’t have to worry about diary gaps either. There won’t be any lost revenue or unfillable slots for your salon. In today’s day and age, clients are doing everything on their smartphone whether it’s ordering groceries, appliances or making a reservation at a restaurant. In fact, if your salon does not offer online booking, clients will drift away from you. Today’s discerning consumers prefer convenience everywhere they go. With a few easy steps, clients can easily schedule their appointment.
Myth: Booking a salon appointment online is considered impersonal
Fact: Online booking systems in no way replace personal communication. They only streamline it. You will still be able to interact with your clients. The only way the software helps is by establishing smoother communication and reducing scheduling errors. Most appointment scheduling systems give you the option of adding a personalised note once the appointment has been confirmed. Small gestures can still keep the connection between you and your clients alive.
Myth: Only salon chains need to use salon management software
Fact: Once you’re in the beauty business, there is nothing like a big salon or a small salon. Whether you’re running a standalone salon or a reputed chain, investing in an online booking system for salons is imperative. It is in fact the secret to your success. It not just helps you manage appointments efficiently but also reduces no-shows, prevents double-booking and ensures payments are made seamlessly. Besides the booking aspect, it also takes care of your marketing, accounts, customer interaction and more.
Myth: There will be more missed appointments
Fact: Another fear that plagues the mind of salon owners is that if the client has complete freedom over the booking system, they will keep making changes to their appointment till the last minute. They feel like it would be hard to manage last-minute appointments. In reality, online booking will completely eliminate no-shows and missed appointments. Since these tools are integrated with features that send the client appointment reminders via text or email. A few systems even ask for a deposit before booking the appointment. The fear of the cancellation fee also prevents customers from cancelling the booking.
Myth: Hair salon apps lead to more confusion and inefficiency
Fact: By investing in the best salon appointment app, beauty business owners can sit back and relax. Yes, you heard that right! You don’t need to follow-up with the client. The main purpose of getting a designated software is that you can concentrate on more important aspects of your business such as growing it while the mundane tasks are executed by the software. Once the appointment is approved, automated reminders and confirmations are sent to the client without the involvement of a middle-person. You can even personalise messages if you want to give the communication a personal touch. This reinforces client trust and loyalty.
In Conclusion
Don’t let these myths stop you from using Salon360app, the best salon software in India. Integrating an online booking system in your salon’s operations in a smart move which enhances customer satisfaction. When you understand the features and benefits of salon software, in fact your business will thrive and reach the zenith of success. Request a free demo!
